Rachelle Mellieon
1/5
This store gets 1 star today because I am sincerely grieved by what I have just experienced. What I thought was a little gem, became one of my WORST experiences with customer care to date. RUDE staff. I have an office across the street and walked over with to grab a bite btw clients. Its Good Friday. I chose the fish plate (rice, beans, and I asked for a popper). I was handed a ticket that I took to the clerk. The clerk stated she did not need my ticket. As I do not know their procedures, it had appeared they'd conferred regarding my order. I paid via Apple Pay and leave.
No sooner was I headed to cross the street did I hear commotion behind me, I helpful bystander, "hey!" and gesturing over to the clerks and guard by the door, "You didn't pay for that popper!" Mind you this is a $3-$4 item and I'm getting accused as if I've stolen something, essentially front of my own business with clients on the way, smh. I state that I did offer to hand her my ticket and she just went on, "I don't know what you order by that ticket." As if I am to know what their procedures are... smh.
She said she had it, "you got the plate." At the counter (and with more privacy), I let her know that I did not appreciate her attitude with me either. It became an argument with me, as the customer, that she did not HAVE an attitude, that she would have had to pay for that pepper popper. I did let her know that that information was not necessary, that her attitude was NOT okay! The 2nd clerk, that I thought would intervene with de-escalation tools for customer care, instead escalated with, "WELL IF YOU DON'T LIKE OUR ATTITUDE HERE THEN YOU CAN LEAVE!! AND DON'T COME BACK IN HERE!!" AND proceeded to ask the security to escort me out. Once outside, I was grateful for him as he held space with me, meeting me with professionalism and basic civility. I recommend this security guard, Officer Mata, provide this STAFF with a training on handling community. He was amazing. Had any given juncture of this ordeal been met with "our apologies, we failed to ring up an item, would you mind, xyz.." this would have been a small matter. Instead I was met with JUVENILE BEHAVIOR and a SENIOR staff endorsing it. As a psychotherapist working across the way, ESPECIALLY, this public display and accusation could have threatened my business this day, not to mention my LICENSE for failure comply with law. ETHICAL standards ought to apply everywhere, treating customers with DECENCY from homeless to fellow businesses alike. I honestly felt targeted as I am also a black woman as well. It wreaked of micro-aggression. I will ABSOLUTELY hold my responsibility for ADVOCATING against social injustice until I meet with management or hear back from corporate, SOMEONE, that represents the company, that can respond with civility instead of BANNING me for being severely grieved today. God HELP US.
